Used telecommunication technology

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After Sales

Your central contact for all requirements

Off the shelf – out of mind? Not with ORC! We continue to provide support even after the sale is done. With our After Sales services, you can always rely on an expert partner in the background for any issues related to your day-to-day telecoms system operations.

At a glance

  • We help you with all your queries concerning commissioning and configuration of the product in question and its optimum integration into your existing telecoms infrastructure.
  • And if you decide on additional accessories later, we take care of your needs – quickly and smoothly.
  • We also provide assistance if you require detailed technical documentation.
  • We are happy to draw up custom services and package agreements with you – for example, regular functional inspection of your systems to check for optimum performance.
  • And in the unlikely event that a problem occurs with our components, you’ll get a replacement from us – fast, hassle-free and no questions asked.

That reassuring feeling when an expert is on hand

At ORC your queries and questions don’t end up getting lost in some call center. They go straight where they belong – to our telecoms specialists, who are familiar with every detail of the technologies and products in question and who know exactly how to address your requirements and processes.

  • We take an integrated approach to telecommunications. Our expertise extends beyond familiarity with individual systems, and also takes in contexts and interconnections. And we have plenty of practical tips to make sure you get the most out of our products.
  • Documentation for systems elements is often hard to find or missing altogether, particular for older system models. We supply all the information that’s relevant to your situation, serving as your first point of information when it comes to functional and operating questions.
  • Our After Sales services cover the entire life cycle of your product. We provide assistance in issues concerning first-time setup and systems integration, but also advise when you are considering expanding or replacing your systems. Just ask us whenever you have a question!
  • As systems progress through their service life, the requirements they must fulfil often evolve alongside, demanding higher performance, advanced functions, and perhaps more besides. In these cases, the right accessories can go a long way towards solving the issue. No need to replace the system as a whole. Here too, you can rely on our expertise and experience at all times. We know what's good for your equipment!

My aim is to build long-term relationships with our customers. Because of this, reliability and consistent high quality of our technology are top priorities.

Robert-Eric Leonard, International Account Manager

Are you interested in qualified After Sales advice for telecoms equipment from all leading manufacturers? Contact us! Our team will be happy to help:

Tel: +49 7251-934875-0  |  Fax: +49 7251-934875-99
Email: »

Any questions?
Our team will be happy to help:

Tel: +49 7251-934875-0  |  Fax: +49 7251-934875-99
Email: »

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